Support
Contact and support
Four addresses, each read by the right people. Pick the one that matches your question.
Effective 9 August 2026
Contact channels
Write from your account email address where possible — it lets us verify ownership safely. Never send passwords, one-time codes, or full card numbers by email.
How to get a useful answer quickly
For technical problems, include what you did, what you expected, and what happened instead — plus the time, your browser or device, and the X-Request-Id value if the interface showed one. Screenshots help once unrelated personal information is removed.
- Check status.infinidrive.app first — a known incident may already be in progress.
- During an incident, avoid repeating destructive actions such as bulk deletions.
Response expectations
Messages are reviewed during normal operating coverage. Service-wide incidents, security reports, lost account access, and billing failures are prioritized. A contractual response time applies only where a separate written support agreement exists — we do not claim a formal SLA that has not been agreed.